At peazy, we believe that our journey towards excellence is shaped by the voices of our customers. We’d like to start by thanking all our customers who took the time to give us feedback. We hope you will be as excited for this improvements as we are.
The three key areas of concern that we heard loud and clear are as follows:
Perception of higher prices
Trust in our service providers
Understanding how our service works
Theme 1: Concerns About Pricing
Your Concern: There's a perception that our prices are high.
Our Response:
peazy price guarantee: our prices are set directly by our providers and that the price you see for a service is the final price you pay, with no additional increases, hidden fees, or platform charges, ensuring complete transparency in pricing.
Group Discount Feature: Introducing a new way to save more – book services with others at the same location and enjoy discounts of up to 20%. The more the merrier, and the more you save!
Dry Cleaning Service: Delta Cleaners - 3 Dry cleaning bookings in one location and everyone gets 10% off.
Mobile Massage Therapy: Suzanne Ngui Millar, RMT - Book 2 hours of massage to get 10% off, Book 4 hours and everyone gets 20% off
Mobile Car Services: Wheeler Autocare - Book 3 hours of service and get $15 off your service
Theme 2: Building Trust
Your Concern: Some customers expressed apprehension about the quality of mobile service providers compared to those in a clinic, salon or mechanic shop.
Our Response:
Same great service but more convenient: Our professional and certified service providers have years of experience and most of them work or have worked at the same clinics, salons or mechanic shops you trust today. They are taking their experience on the road and giving you the ultimate convenience and meeting you where you are.
peazy Satisfaction Guarantee: Our confidence in our service providers is unwavering. If you're not fully satisfied with your service, we offer a no-questions-asked refund.
New Chat Service: For any doubts or questions, our new chat service allows you to talk directly to our support team. We're here to build trust through transparency and prompt assistance.
Theme 3: Understanding How peazy Works
Your Concern: There's been a need for clearer understanding of how our services operate.
Our Response:
Step-by-Step Guide: We're introducing an easy-to-follow how it works walkthrough explaining our service process. Whether it's your first time booking or you're a returning customer, this guide will ensure you know exactly what to expect when booking our service providers.
FAQ Update: Every event page now comes with detailed FAQs, providing answers to your common queries and easing your booking experience.
Our Commitment:
Your feedback is the catalyst for our enhancements. These new features and guarantees are just the beginning of our commitment to improving your experience with peazy. We're excited for you to try these enhancements and feel like a baller at work! Keep the feedback coming; we're listening and evolving for you.